Your privacy.

Who we are

Merakí: a reformer Pilates studio, a beauty room and the Merakí Academy. We decide what happens to your information and we are responsible for it.

For anything on this page, email meraki.ugna@gmail.com.

What we keep, and why

• Your account: name, email, phone, and the password you choose (stored scrambled; we cannot read it). We need these to book you in, tell you about your bookings and let you sign in.
• Bookings, passes and memberships: what you booked, when, and what paid for it. This is the service you asked for.
• Payments: what you paid, when and how. Card details go straight to Stripe, our payment provider. We never see or store your card number. Irish law requires us to keep business records.
• The health questionnaire for reformer classes: your answers about injuries and health, and an emergency contact. Health information is special category data, and we only keep it because you give it to us, explicitly, so your instructor can keep you safe on the equipment.
• Your signature on our terms and waiver, with the date and the version you agreed to.
• Patch tests for beauty treatments that need one: the date it was done.
• Notes the studio keeps to look after you, such as what you are working on.
• The emails we send you, so we can show a message went out and resend it if it did not arrive.
• Academy enquiries: your name, contact details and the course you asked about, so we can answer you.

We only send news and offers if you have said yes to them. Every one has an unsubscribe link, and it works straight away. Booking emails (confirmations, reminders, changes) are part of the service and are sent whatever you choose.

Who sees your health answers

The owner, as the person responsible for the record. Your instructor, only on the day they teach your class, and only if you have agreed to share them. Every time anybody opens your answers it is recorded: who, and when. They are never used for marketing and never leave the studio.

Who else handles it

We do not sell your information or share it for advertising. A few companies handle it on our behalf, only for what we use them for:

• Stripe: takes card payments and keeps the card for a membership paid monthly.
• Railway: hosts this website and its database.
• Resend: sends our emails.
• Google: our email inbox, where your replies arrive.

Some of these are based outside the European Economic Area. Where your information goes there, it is protected by the safeguards EU law requires, such as the European Commission's standard contractual clauses or the EU–US Data Privacy Framework.

How long we keep it

No longer than we need to. These are deleted automatically:

Health questionnaire answers

2 years after your last visit

Your account, notes, signatures and emails

3 years after your last visit or purchase. Your name and contact details are removed.

Payment records

6 years, as Irish tax law requires, with your name removed after 3 years

Academy enquiries

3 years

Nothing is deleted while you still have a membership, unused credits or a class booked.

Your rights

You can ask us for a copy of what we hold about you, to correct it, to delete it, to limit what we do with it, or to have it in a form you can take elsewhere. Where we rely on your consent, such as for the health questionnaire or marketing emails, you can withdraw it at any time.

Email meraki.ugna@gmail.com. We will answer within a month. If you ask us to delete your account while you still have credits or a membership, we will talk to you about those first, so you do not lose something you paid for.

If you are unhappy with how we have handled your information, you can complain to the Data Protection Commission at dataprotection.ie.

Cookies

One cookie, which keeps you signed in. Your basket and a booking you have not finished are saved on your own device so they are still there when you come back. There are no tracking, analytics or advertising cookies on this site.

Changes

If this changes in a way that matters, we will tell you by email before it takes effect. The date at the top says when it last changed.